1. Order Processing
After placing an order, customers receive an order confirmation by email.
Each Wood4Light product is carefully prepared by hand before shipment. Processing times may vary depending on the type of product, selected finishing options, current order volume, and the nature of handmade production.
Orders are prepared and shipped only after successful payment confirmation.
If additional clarification regarding the order is required, Wood4Light may contact the customer before shipment
2. Production & Preparation Times
As Wood4Light products are handmade, preparation times may vary depending on product complexity, selected finishing options, and current order volume.
Some products may require additional time for decorative coatings, handcrafted finishing, material drying, and final inspection before shipment.
Wood4Light strives to prepare and ship orders within reasonable timeframes while maintaining the quality, care, and individuality of handmade production.
Estimated production, preparation, and shipping times may be displayed separately on product pages or clarified during the ordering process. Such timeframes are estimates only and may vary depending on production workload, product complexity, material availability, and other factors related to handmade manufacturing.
3. Shipping Regions
Wood4Light ships to available regions and countries listed on the website at the time of placing the order.
Shipping options displayed during checkout apply primarily to ready-made products available for direct purchase through the website.
For Custom Address Signs and Custom Design Signs, shipping methods, costs, and delivery arrangements may be discussed individually depending on the project requirements, destination, and product specifications.
Shipping availability may depend on the type of product, package dimensions, selected shipping method, and destination region.
For certain regions, shipping times and delivery costs may vary.
If delivery to a particular region is temporarily unavailable or requires additional coordination, Wood4Light may contact the customer after the order is placed to clarify delivery details.
4. Tracking Information
If tracking is available for the selected shipping method, customers will receive tracking information after the order has been shipped.
Tracking updates depend on the corresponding shipping provider and may appear with delays.
For international shipments, tracking updates may also depend on local logistics operators and customs services.
If customers have questions regarding shipment tracking, they may contact Wood4Light for clarification regarding available delivery information.
5. International Shipping
For international shipments, delivery times may vary depending on the destination country, local shipping providers, and customs procedures.
In some cases, international shipments may be subject to additional customs inspections, import duties, taxes, or other local requirements established by the destination country.
Wood4Light does not control customs processing times and is not responsible for delays caused by customs authorities or local logistics services.
Customers are encouraged to familiarize themselves in advance with possible local regulations, restrictions, or additional costs related to international shipping.
6. Delivery Delays & External Factors
Delivery timelines may vary depending on seasonal periods, shipping provider workload, weather conditions, customs procedures, holidays, and other external circumstances beyond the control of Wood4Light.
Wood4Light strives to prepare and ship orders in a timely manner; however, delays caused by logistics operators or international delivery services cannot be fully avoided or guaranteed against.
In the event of significant delays, customers may contact Wood4Light for clarification regarding available delivery status information.
7. Delivery Conditions
Customers are responsible for providing accurate delivery information and ensuring timely receipt of the order.
Once the shipment has been handed over to the shipping provider, transportation is performed by an independent logistics operator. Wood4Light is not responsible for delays, loss, damage, or other delivery issues occurring during transportation, except where such liability cannot be excluded under applicable law.
If an order is unclaimed, returned by the shipping provider, or delivery becomes impossible due to incorrect information, recipient absence, or other circumstances related to the customer, reshipping may require additional shipping payment.
Customers are encouraged to carefully inspect the condition of the package upon delivery before opening it. If visible damage to the packaging is noticed, customers are encouraged to document it with photographs and retain the packaging for possible review with the shipping provider.
Any visible shipping damage should be reported to Wood4Light as soon as reasonably possible after delivery and preferably within 48 hours of receipt. Reports should include clear photographs of the packaging, shipping label, and damaged product where applicable.
After opening the package, customers should inspect the product without undue delay and retain all original packaging materials until the product has been checked and accepted. Packaging materials may be required for damage investigations, shipping claims, or verification of delivery-related issues.
For certain delivery methods, receiving the shipment may require identity verification or compliance with local delivery regulations.
8. Contact Information
If you have questions regarding shipping, order processing, or delivery status, you may contact Wood4Light:
Wood4Light OÜ
Registry Code: 16687944
Estonia
Email: info@wood4light.com
Related Policies
Terms & Conditions
Refund & Returns Policy
Privacy Policy
Effective Date: 31 May 2026