Refund Policy Overview
At Wood4Light, our refund policy is created to be transparent, fair, and customer-friendly. We understand that sometimes things don’t work out as planned, and we want to make the return or exchange process as smooth and stress-free as possible. Our goal is to provide you with the best experience, even in situations where a refund or return is necessary.
You have the right to return your product within 14 days of receiving your order. To be eligible for a refund, your item must be unused, undamaged, and in the same condition that you received it — including the original packaging. We may ask for a photo of the item prior to return to verify eligibility.
Non-Returnable Items
For hygiene and safety reasons, certain products are not eligible for return:
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Customized or made-to-order items
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Gift cards or downloadable content
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Items that have been used, damaged, or returned without original packaging
Additionally, items with visible signs of wear or any alterations made post-purchase cannot be accepted for return. This ensures that we can maintain high-quality standards and product hygiene for all customers.
Refund Process
Once we receive your return and inspect the item, we’ll notify you via email regarding the approval or rejection of your refund. If the refund is approved, we will issue it within a few business days, and the amount will be applied to your original method of payment.
If your refund is delayed or missing:
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Double-check your bank account
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Contact your credit card provider (some delay may occur)
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Contact your bank (processing time may vary)
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If still unresolved, please email us at info@wood4light.com
We will do our best to investigate and resolve the issue as quickly as possible.
Refund Policy for Sale Items
Only regular-priced products can be refunded. Unfortunately, sale items are non-refundable unless they are defective or damaged. We reserve the right to inspect the item before processing such claims.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@wood4light.com and send the product to the return address provided in your confirmation email.
Please do not send your purchase back to the manufacturer or any address not explicitly provided by us.
Shipping Returns
To return your product, please ship it to the return address provided upon request. You will be responsible for covering your own shipping costs for returning the item. Shipping costs are non-refundable.
If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without tracking. This step is important for both your protection and ours.
Customer Responsibility
Please ensure the product is packaged securely. We are not responsible for items lost or damaged during return shipping if sent without insurance or tracking. Items that are returned in poor condition or without proper packaging may be denied a refund.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift, or the sender had the order shipped to themselves to later gift you, we will send the refund to the original purchaser.
Have Questions?
We’re here to help. If you have any questions about this refund policy or need help with your return or exchange, please reach out to us at:
📧 info@wood4light.com
You can also visit our Contact page or explore our FAQ section for more information.
Learn More
To better understand your consumer rights, visit the European Consumer Centre website.
For additional guidance, you can check your national consumer authority or contact us directly with your concerns. We’re here to help you find the best solution. You can also read our FAQ section or reach out via email for any questions regarding returns, exchanges, or warranty terms. We aim to respond to all inquiries within 24–48 hours on business days.
Please note: Returned items must be sent in original packaging and arrive in unused condition to be eligible for a full refund.